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Shipping & Policies

Online Orders:

-We ship via US Postal Service. Please allow 2 weeks for shipping. Most orders are shipped within 2 or 3 business days.

-For Store Pickup orders, please refers to the homepage for current store hours, or call the shop at 208-453-8228.

-Actual shipping and handling charges will be used when credit card is charged. Shipping charges that appear on your order form are estimates based on the total dollar amount.

-Despite efforts to update our inventory online regularly, we do not guarantee that all items are still in stock at the time of order. We are sorry for any inconvenience in this regard.

Return Policy:

• All Books, Patterns, and Magazines are not returnable due to copyright issues.

• All other returns are handled on a case by case basis. Please contact us at 208-453-8228.

Online Order Returns:

• Refunds will be issued if item(s) are defective. We will issue you a full refund on the items minus shipping costs after receipt of original item.

• All returns must occur within 30 days of the shipping date on your invoice.
◊ All items must be received in original shipping condition.
◊ All returns cannot be washed or have odors that render them unsellable.

• Shipping fees are not refunded.
◊ Cindy's Quilt Shop is not responsible for lost or stolen returns, we suggest you insure your item for return purposes.

Class Policies:

• Students must pay a non-refundable deposit of 50% of the posted class fee at time of registration. The balance is due prior to or day of class.
• All class registrations including deposit must be received 5 days prior to the first class. If a minimum number of students is registered and there are still seats available, registration will continue up to the time of class.
• If class needs to be cancelled due to low enrollment, you will be notified at least 3 days before the first class. If an individual session needs to be cancelled due to unforeseen circumstances (weather, illness, etc.), you will be notified as soon as possible and that class will be rescheduled.
• If a minimum number of students do not register at least 5 days prior to the first class and the class needs to be cancelled, the deposit will be fully refunded or applied to another class of the student’s choice.
• Class deposits will not be refunded for any reason other than that started above, but a student can find a substitute for their seat without penalty.

• We ask that any brand specific materials be purchased from the shop and you do not substitute. Please arrive to class at least 15 minutes early to purchase supplies if you need to.
• Students receive a 10% discount for any class supplies purchased at Cindy’s Quilt Shop.
• Class handouts are for students who attend the class. Copies are a violation of copyright law.

Student Responsibilities
• Only registered students may sit in on class. As such, children or guardians may not sit in unless they have paid for a full registration.
• All students are assumed to have the pre-requisite skills listed on the Class Information Sheet.
• The teacher will only be able to assist students without the prerequisite skills as time allows (this can be very limited). Please make sure you are comfortable with the prerequisite skills listed.
• If pre-work or homework is required for class, please make every effort to have it completed prior to class. Class time is scheduled based on the assumption that students will be ready to proceed from the point of the completed homework. If you need additional help, please visit the shop during regular business hours.
• Please be respectful of other people's allergies and refrain from wearing perfumes (including scented lotions) during classes.

Shop Responsibilities
• The shop will provide a reasonable learning environment including a knowledgeable instructor, access to necessary supplies and an appropriate work area.
• A shop representative will make every effort to contact you if the class or a class session needs to be cancelled for any reason. You are always welcome to call the shop to confirm the class is being held if you have any doubts.

Cindy's Quilt Shop
720 S. Kit Ave.
Caldwell, ID 83605

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